How will my purchase be packaged?
Will my item be identical to the image on your website?
Variations of colour and texture may also occur depending on the calibration of your computer screen. It is impossible to ensure a 100% accurate representation of the pieces digitally due to these potential discrepancies.
Do you make custom pieces?
Yes, it is possible to have a custom piece of jewellery made for you or a loved one. This may be a simple case of choosing your own text to appear on a piece, or a piece based on several design elements you see in Caroline’s work. Please fill in the enquiry form with tailored questions regarding custom jewellery pieces.
How long will it take to make my item?
Do you cater for rushed orders?
For urgent orders, please get in touch prior to completing your purchase. Caroline will do her best to accommodate your request.
Are all of your designs available to purchase in your online shop?
The online shop features a curated selection of designs. If you were after something slightly different, please get in touch so some images of other available designs can be emailed through to you.
What methods of payment do you accept?
Payments made with Visa and MasterCard are accepted, using the Square gateway at the checkout. Alternatively, you can use Afterpay to pay in 4 installments. Direct bank transfers are also accepted (Australian customers only). Production of items will commence upon receipt of payment.
What currency are your prices listed in?
Are the online prices subject to change?
Do you provide warranties?
A 12-month manufacturing warranty applies to all purchases – please hold onto your email receipt. If any faults arise in the first year, your piece will be repaired free of charge. Please get in touch regarding any warranty repairs and you will be provided with a shipping address. Once received, a detailed assessment of your item will determine whether or not a manufacturing fault is present. Damage caused by carelessness and/or mistreatment may result in a repair fee being charged.
Safe shipping of returns remains the responsibility of the customer. A trackable mail service is recommended.
I have lost an earring – can you make a new one to match?
Yes, a partner can be made for your lonely earring. The cost of a single earring is simply half the cost of a pair of the same earrings. You will need to send your existing earring to make sure a correct match is made. Please check the ‘I have a query about a repair’ box and complete the enquiry form.
Do you repair items out of warranty?
Yes, items can be repaired out of warranty, however a repair fee will apply. Please fill out the enquiry form for an estimate.